Returns & Exchanges
At Filofax, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return any unused item in its original packaging within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization Number.
Prepare Your Package
Securely pack the items in their original condition and include the completed return form along with your proof of purchase inside the box.
Ship the Item
Affix the provided prepaid shipping label or use a tracked courier service to send the package back to our distribution center.
Receive Your Refund
Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing